Shipping policy

Casa Atelier 
Effective Date: 25/11/2025

All items purchased from our online store are delivered via Casa Atelier’s messenger service to the address provided during checkout. Please ensure all delivery details are accurate before completing your order.

Processing Times

Ready-to-Ship Items

Orders are processed within 2–5 business days and handed over to our messenger once packed and verified.

Pre-Order Items

Pre-order pieces follow the production timelines indicated on each product page. Once the items are in stock, they will be immediately prepared and delivered through our in-house messenger service.

Seasonal Considerations

During peak periods, such as December, processing and delivery times may vary due to high order volume and local holiday schedules.

Order Cut-Off Times

Orders placed after 3:00 PM Monday–Friday will begin processing on the next business day.
Orders placed on Saturdays or Sundays will be processed starting Monday.

You will receive a confirmation email, including delivery status updates, once your order has been handed over to the messenger.

Shipping Restrictions

At this time, we are unable to deliver to:

  • PO Boxes
  • Freight-forwarding addresses
  • Hotels (exceptions may be approved by Customer Care prior to the order)

Delivery Times

Estimated delivery times within the Dominican Republic are typically:

  • 2–5 business days, depending on the destination and messenger availability.

Delivery times are approximate and may vary due to weather conditions, traffic, or other unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout and displayed in Dominican Pesos (RD$ / DOP) before payment.

If your order includes multiple items (for example, ready-to-ship and pre-order pieces), deliveries may occur separately. Shipping fees will be charged only once.

Customer Responsibility at Delivery

Upon receiving your order, please verify:

  • That the number of parcels received matches the delivery note.
  • That the packaging is intact, sealed, and undamaged.

Any inconsistencies or visible damage must be reported immediately to the messenger delivering your order.
Where permitted by applicable regulations, once the delivery confirmation is accepted without exception, no later claims regarding the external condition of the package can be accepted.

Incorrect or Incomplete Addresses

Casa Atelier is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

Shipping information cannot be modified once the order is placed, as orders are processed automatically.

Damaged or Missing Items

If your order arrives damaged, you must notify us within 48 hours of delivery at info@shopcasaatelier.com and include:

  • Clear photos of the packaging
  • Clear photos of the damaged piece(s)
  • Your order number

Our team will assess the case and follow up accordingly.

Order Documentation

Each order will be accompanied by the appropriate purchase receipt, sent via email or provided digitally in accordance with local regulations.

Invoices will be issued based on the information provided at checkout. Once issued, billing details cannot be modified.

Cancellations

Once the order confirmation email has been issued, orders cannot be canceled.
You may request support only if the item arrives damaged and complies with our Return & Refund Policy.

Customer Service

For any questions regarding shipping or delivery, please contact:
info@shopcasaatelier.com