Effective Date: November 2025

 Each Casa Atelier piece is produced in limited quantities and handled with the highest level of care. For this reason, all sales are final. We do not offer returns, refunds, or exchanges based on change of mind, personal preference, or incorrect purchase.

By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable and non-refundable:

• All tableware and homeware items
• Pre-order items
• Made-to-order or special request pieces
• Gift cards or digital credits
• Sale or promotional items

Damaged or Defective Items

We carefully inspect and package each order before dispatch. However, if your item arrives damaged or defective, you must notify us within 48 hours of delivery.

To report a damaged or defective item, please contact us at info@shopcasaatelier.com and include:

• Your order number
• Clear photos of the outer packaging
• Clear photos of the damaged or defective item(s)

Our team will review your case and, if approved, we may, at our sole discretion:

• Arrange a replacement of the item, where stock is available; or
• Issue a store credit; or
• Offer another suitable solution, depending on availability.

We may ask you to retain the packaging and the item for a limited period while your claim is being reviewed. In some cases, we may request that the item be returned before a resolution is issued.

Variations and Irregularities

Minor variations in color, tone, or finish may occur due to the materials and production processes involved. These characteristics are not considered defects, but part of the nature and charm of the product, and do not qualify for a refund or replacement.

Incorrect or Incomplete Information

Casa Atelier is not responsible for orders that cannot be delivered or are delayed due to incorrect, incomplete, or inaccurate information provided by the customer at checkout. In such cases, no refund will be issued.

Order Changes and Cancellations

Once an order has been confirmed and the order confirmation email has been issued, it cannot be modified or canceled, in line with our Cancellation Policy.

Contact

For any questions related to this Return & Refund Policy, please contact us at:
info@shopcasaatelier.com